Alessandra Rossi

Strategic Content & Design

WEBSITE
UNDER CONSTRUCTION

Sobre mì

¡Hola! 🙂Soy Alessandra Rossi, especialista en comunicación online, marketing y contenidos con un enfoque en diseño estratégico.
Me at Benalmadena (Malaga) 2019
Soy profesional de WordPress desde 2015, gracias a mi experiencia de 3 años trabajando para un proveedor di hosting, donde ayudé a crecer y satisfacer a clientes que utilizaban este CMS.
Why WordPress is still the best choice to make websites
Cuento con un historial profesional largo y diverso che comenzó muy joven en mi Toscana natal (Italia), como cantante de jazz y guitarrista.

Atrída por un estilo de vida bohemio, me mudé a París en 1981 y después a Londres… fue todo un viaje.
Tras 12 años como músico y organizadora de eventos, me aventuré en la programación en 1992, descubrí Internet en 1995 y, desde entonces, no he dejado de explorar nuevas tecnologías para la comunicación.
By carefully studying overseas and Northern European online communication and marketing since as early as 1995, I immediately became part of the Italian community as soon as one dedicated to these topics was created.

In 1999, a mailing list created by Elena AntognazzaM-List — brought together the small number of Italians who, at that time, had a deep interest in understanding and developing online communication for informational, educational, and commercial purposes.

There was everything to invent and transform, in terms of “what we can do with the Internet in Italy.”

That same year, I created my first website, which I mainly used to publish articles — even though blogs did not yet exist — about everything I was studying and exploring within that community.

I also attended major events such as SMAU in Milan, where the first in-person meetings among participants of Elena Antognazza’s mailing list finally took place.

Through these experiences, I consolidated collaborations — especially in dissemination and training — with major pioneers of online marketing who already enjoyed international recognition, such as Giancarlo Livraghi, advertising professional and author for Il Sole 24 Ore of some of the most authoritative essays on corporate communication — and beyond — as well as on the Internet itself.

And of course, I must also mention Roberto Venturini, with whom I shared high-value training activities and worked together for companies based in Lombardy.

I also trained through paid, specialized courses — at the time, those were the only options available — on topics such as Security, Payment Methods, and Hosting.

Understanding the technical side meant knowing which resources were available in order to develop real communication and training strategies.
With the connections of that era, video courses were obviously a pipe dream.

However, it was possible to envision the future by studying online the experiences of countries that already had more powerful connections and a wide range of case studies.

I realized that the key to growth was knowledge, and from the very beginning I dedicated myself to dissemination, deepening these topics within the aforementioned and highly valuable online community, M-List.
En 2001 publiqué un ensayo sobre Internet para pequeñas empresas (Ed. Hops Libri, Milán) y creé un sitio web en HTML para la autoformación gratuita en marketing online. Fue el primero en Italia: percheinternet.it (ahora solo disponible en archive.org).

El libro y el sitio web llamaron la atención de las primeras universidades y escuelas de negocios que empezaban a impartir cursos de Internet para emprendedores. Así comencé mi etapa como docente y diseñadora de cursos.
Thank you for your interest in my skills and experiences. Don’t forget to check out the Reviews, to get most valuable informations!
Questions? Contact me!

    Experiencias Principales

    Formación a distancia y Docencia

    • Proyecto más reciente: Curso de IA para Marketing y Comunicación, Universidad de Málaga (UMA), mayo 2025.
    • Curso de Comunicación Online para Jóvenes Emprendedores – Sviluppo Italia.
    • Comunicación Interna Corporativa e Intranet – Universidad de Cagliari.
    • Posgrado en Marketing Territorial – Universidad de Cagliari.
    • Marketing Territorial – Agencia de Formación de Bolzano.
    • Notas de Prensa Online para empleados regionales (Ley de Transparencia) – Instituto Nacional de Comunicación, Roma.
    • Branding y Marketing Online para empresas de restauración – Agencia de Formación de Grosseto.

    Marketing y Comunicación

    Desde el inicio de mi carrera digital, me ha fascinado la evolución de la comunicación: de los foros y blogs a las redes sociales actuales. He mantenido el ritmo de los cambios estudiando el comportamiento del usuario, experimentando con herramientas de creación de contenido y analítica, y manteniéndome al día en tendencias SEO.

    Sector Gastronómico (Food & Wine)

    Entre 2005 y 2012, trabajé en campañas online y offline para promover productos italianos de alta calidad, participando en ferias en Italia, Francia y Suiza. Fui un miembro muy activo en la red especializada Vinix.com.

    Soporte al Cliente para Hosting (Especialidad WordPress)

    From 2015 to 2018, while living in Tenerife, I developed a pre-installed WordPress hosting package for a local provider (Misterdomain.eu) —something they hadn’t yet offered, despite rising demand. And a project: Supporting WordPress Customers – What Sets a Provider Apart.

    Project Objectives: This project was designed to tackle three key challenges: reducing our technical support workload, building stronger brand reputation through positive customer reviews, and attracting new WordPress users through dedicated services and social media engagement.

    Strategic Approach: I started by diving into our client tickets to identify the most common pain points. Based on these insights, I developed and managed an integrated support strategy that included:

    – A comprehensive blog packed with step-by-step tutorials
    – A regular newsletter to keep clients informed and engaged
    – A dedicated Facebook support group focused specifically on WordPress

    Results and Impact: The strategy proved especially effective in empowering our WordPress clients to learn and solve the most common CMS issues independently. While the Facebook group was initially created for our clients, we opened it to the broader WordPress community, which helped attract users from other providers who appreciated the quality support we provided.

    Key Metrics:
    Clients served: approximately 10,000
    Timeline: 6 months to achieve all target objectives
    Outcomes: significant reduction in support tickets, increased customer satisfaction, and steady growth in our user base

    Bottom Line: Within six months, we successfully hit all our targets. The approach demonstrated how proactive, community-driven support can transform customer service challenges into genuine opportunities for growth and client retention.

    WordPress Tutoring

    WordCamp Granada 2024
    WordCamp Granada 2024: Staff, sponsors, contributors, devs, and other smart people, with me (on the top, arms up).

    Websites design

    Reviews on LinkedinSince 2011 to 2025

    Alessandra è una professionista appassionata del suo lavoro.

    maria quattrina - architetto

    Grazie ancora.

    Alessandra Rossi
    Alessandra Rossi